Alterna - View pending e-Transfers

Online Banking
Mobile Banking

Start by logging in to online banking.
Under Pay & Transfer, select View Pending e-Transfers to be redirected to a Pending eTransfers webpage.
From the Pending eTransfers online banking page, you can see a list of pending eTransfers. From here you can see:
1. Sent money by clicking on the Sent money icon.
2. Requested money by clicking on the Request money icon.
Under Sent Money, you can see:
- Initiated
- Available (pending recipient deposit)
- Authentication Failure
- Direct Deposit Processing
- Authentication Successful
  
  You can also choose to:
  - Re-notify the contact
  - Cancel the transaction
  - See the details of the transaction
When you Re-Notify a contact, a pop-up will appear with the question, “Do you want to re-notify the contact for the pending transaction?” You can choose to Cancel the request or Re-notify.
- Cancel returns you to Pending eTransfers page
- Re-notify sends the contact an email and/or text and closes the Re-notify contact pop-up window.
When you Cancel a transaction, the Interac Pending transaction details are displayed. By clicking
- Continue at the bottom of the page you are Confirming the Cancelation request, and your contact will be notified of the cancelation.
- Cancel will stop the cancelation process and the e-Transfer will remain pending until the contact actions it.
To see the details of a transaction, you can choose from two tabs,
- A details tab, and a
- Status history tab which lists the status and status date of the e-Transfer.

From the INTERAC history details page, you can also choose to print, email or export the information to PDF.

Under Pay & Transfer in the bottom navigation, select Interac e-Transfer® from the list, then Pending e-Transfers to open a Pending e-Transfers screen.
From the Pending e-Transfers online banking page, you can see a list of pending e-Transfers. From here view:
1. Sent money, or
2. Requested money
On the Sent Money screen, select a transaction to see:
1. Transaction date,
2. Transaction type,
3. Contact name
4. Contact e-mail or phone number
5. Amount
6. Status
  - Available the recipient has not yet deposited the funds
  - Authentication Failure
  - Direct Deposit Processing
  - Authentication Successful
7. Message (optional)
8. Confirmation number
  
  To exit the Interac history details screen, select the back arrow in the top left corner.
On the Sent Money screen, select the stacked dots to see:
1. Re-notify the recipient
2. See Pending e-Transfer details
3. Status History
4. Cancel transaction immediately
5. See the details of the transaction
When you Re-Notify a recipient, a pop-up will appear with the question, “Do you want to re-notify the contact for the pending transaction?” You can choose to Cancel the request or Re-notify.
1. Cancel returns you to Pending e-Transfers page
2. Re-notify sends the contact an email and/or text and closes the Re-notify contact pop-up window.
When you Cancel a transaction, the Interac Pending transaction details are displayed and a notification is sent to the recipient. Select,
1. Continue to confirm cancelation and finalize the transaction.
2. Back arrow to return to pending screen.

View Pending e-Transfers