Alterna - Pay a bill

Online Banking
Mobile Banking

Make a bill payment by choosing Pay & Transfer > Pay Bills in the top navigation bar of online banking.

Start by logging in to online banking.
Under Pay & Transfer, select Pay Bills to be redirected to the Pay bills online banking page.
Select an account and click Add Payment to Input your bill payment information.
1. Note: You can also choose one of your favorite bill payments under Use a favourite bill payment? (learn how to set up favourites). Once selected, the Add Payment section auto populate with payment details.
Enter and verify the Pay to and Amount¹ information. (Discover how to set-up a payee)
Choose a Bill payment type (Immediate, Future-dated, or Recurring) and enter a Memo (Optional).
1. For a Future-dated bill payment, you will be prompted to enter a payment date.
2. For Recurring bill payments, you will be prompted to enter a number in the Once every box, followed by a frequency from the drop-down menu. You then will need to edit the start and end dates.
  
  TIP: Pay multiple bills at once by clicking Add payment again and repeating the above process.
Select Continue to begin the bill payment confirmation process.
Confirm bill payment details by reviewing the information under the following headings:
1. Payment Details
2. Source account
3. Payments
  - Payee name
  - Payee number
  - Amount
  - Memo (visible only if memo entered)
  - Bill payment type
  - Scheduling details (if future-dated or recurring)
Once reviewed you can choose to Cancel, go Back a page to adjust payment, or select Continue to complete your bill payment.
From the Your bill payment has been successfully completed page, you can now
1. Print, Email, Export PDF, or add the payment to your Favourites. You may also Navigate to other banking activities like:
  - Pay bills
  - View scheduled payments
  - Manage Payees
  - Pay business taxes
  - Return to online banking homepage.
2. View the Payment details, Source account, and Payments.
Return to the Online Banking Homepage by clicking the Alterna Savings Logo in the top left-hand corner.

¹You can hide the memo and Bill payment type information by selecting the arrow icon next to the Pay to and Amount information.

You can delete the payment by clicking on the garbage can icon and the delete button in the Remove Bill Payment pop-up.
Note: By clicking on the Cancel button or top right X button you will close the window and no change will have been made to your payment selection.

Select Pay bills from the home screen or select Pay & Transfer in the bottom navigation then choose Pay from the list and Pay bills
From the Pay bills screen, select an account to pay from then select Add payment
- From the Add payment screen, choose
  - Add payee in the Pay to window
  - Enter an amount
  - Draft a memo (optional)
  - Choose to send an Immediate, Future-dated, or Recurring payment
  - Select Add payment

Select Confirm to see Payment details and finalize your transaction, or,
Select Add payment to make additional bill payments
Review the payment details and select the back arrow to make changes or select Confirm to complete the transaction.
Once completed, you can Share, save to Favourites, View details, or select Done to return to the Pay & Transfer page

View/edit/delete payments

From the bottom on the home screen select Pay & Transfer.
Choose Pay.
Select View scheduled payments and select an account to see upcoming payments.
Select the stacked dots next to an upcoming payment to:
- Edit payment.
  - From the Edit scheduled payments screen, select the stacked dots icon to Edit payment
  - From here you can change the payee, the amount, and the payment date.
  - Select Add payment to continue.
  - Select Confirm to see payment details and finalize your transaction
  - Review the payment details and select the back arrow to make changes, or select Confirm to complete the transaction.
  - Once completed, you can Share, save to Favourites, View details, or select Done to return to the Pay & Transfer page.
- Cancel payment.
  - From the Cancel scheduled payment screen, review the details of the bill payment and the back arrow to return to the Scheduled payments screen or select Confirm to complete the transaction.
  - Once completed, you can Share, save to Favourites, View details, or select Done to return to the Pay & Transfer page.
- See Payment details like,
  - Payee name, source account, next payment date, frequency, amount, end date
  - From this screen, you can share the information as a pdf, in an email, or print, save, and copy the information so that it may be pasted.

View/add/delete payees

From the bottom on the home screen select Pay & Transfer.
Choose Pay
Choose Manage Payees to View a list of payees and account numbers.
- Note: you may select any payee name to see the Payee’s details.
From the Manage Payees screen you can:
- Add payee, or
- Select the stacked dots next to any payee to:
  - See Payee details like,
    - name, account number, and the category it belongs to.
    - From this screen, you can share the information as a pdf, in an email, or print, save, and copy the information so that it may be pasted.
  - Remove payee.
    - Before removing a payee, you will be prompted to review payee name and account number.
    - Select Continue to successfully remove the payee and,
      - Share by email, export as PDF, or send using apps on your device.
      - Done to exit
      - View details and be directed to a transaction details screen with information like,
        Payee name
        Account number
        Type of authorizations (Combination of authorization)
        Previous authorizations and status.

How to pay a bill