Resource Centre
Digital Banking Guides
Password recovery
If you forget your password, you can recover it in digital banking.
Sample tutorial video here
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- Visit the homepage and select Log In in the top right-hand corner. From here you will be redirected to the Online Banking Welcome page.
- On the Online Banking Welcome page, select Log In to access the link “Forgot Password?”
- Click Forgot Password? to open the Recover password page.
- From the Recover password page enter:
- Your Login ID,
- Select your contact type (phone number or email*), and
- Contact details.
- Select the orange Recover password button to begin the recovery process.
*If your Login ID (username) and contact info match the information we have on file for you, you will receive an email with a link to reset your password. If you do not have an email on file or did not receive an email after entering your contact information, please call us at 1.877.560.0100. - When you click on “Reset your password” in the email or text message, a new webpage will open in your browser. It will ask for a(n):
- One Time Password (OTP)* sent to the mobile number or email address on file,
- New password,
- Confirmation of the new password.
Click the orange Change password button to proceed or Cancel to stop the change password process.
*If you receive an error when entering your OTP, select Request new OTP to immediately receive a new passcode.
- If your OTP and password met the password requirements, after selecting Change password, you will see a notice on screen and by email that your password has been successfully updated.
- You are now all ready to access online and mobile banking!
- Return to the homepage and select Log In in the top right-hand corner.
- From the Welcome page, follow the prompts to Log in.
- Enter your log in ID (member number) and select Continue.
- Enter your password and select Log in.
- If at any time you want to leave the Log in screens, select Cancel or close the window.
- From the Welcome page, follow the prompts to Log in.
- Return to the homepage and select Log In in the top right-hand corner.
If you are logging into Alterna Savings mobile banking for the first time, follow the one-time authentication process below to access digital banking.
- Open the Alterna Savings mobile app and select Login.
- On the mobile app Log in page, select Forgot Password? to open the Recover password screen.
- From the Recover password screen enter:
- Your Login ID,
- Select your contact type (phone number or email*), and
- Contact details.
- Select the orange Recover password button to begin the recovery process.
*If your Login ID (username) and contact info match the information we have on file for you, you will receive an email with a link to reset your password. If you do not have an email on file or did not receive an email after entering your contact information, please call us at 1.877.560.0100. - When you select “Reset your password” in the email, a page in the app will open. It will ask for a(n):
- One Time Password (OTP)* sent to the mobile number or email address on file,
- New password,
- Confirmation of the new password.
Click the orange Change password button to proceed or Cancel to stop the change password process.
*If you receive an error when entering your OTP, select Request new OTP to immediately receive a new passcode.
- If your OTP and password met the password requirements, after selecting Change password, you will see a notice on screen and by email that your password has been successfully updated.
- You are now all ready to access online and mobile banking!
Your financial well-being comes first
Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.
1.877.560.0100
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